Combining concepts from sales, marketing and customer service this workshop teaches frontline relationship managers the concrete steps to deliberately planning and plotting business relationship outcomes, especially with key individuals on the customer’s or prospects side. The result? – Growing business through stronger business relationships.

What you’ll learn

• Plan and plot business relationship outcomes with prospects or key individual customers.
• Build and manage the business relationships with their key clients.

Course Content

• Module 1: Introduction.
• Module 2: Research on customers or prospects.
• Module 3: Planning and Plotting relationships outcomes.
• Module 4: Building & Managing Business Relationships 101.
• Module 5: Building & Managing Business Relationships 102.
• Module 6: Case studies and Examples.
• Module 7: Conclusion/Closing.

  Schedules